Do you offer a warranty on your products?
Yes, we warranty our workmanship for a period of 5 years. *Note: This does not include wear items or the finish.
We warranty our 1/2" fire boxes for a "lifetime" against burnout.*Note: This This warranty only applies to normal residential use, commercial use is excluded from this warranty
*Note: This does not apply to commercial applications, and care and maintenance instructions must be followed for warranty to be honored. Abuse or misuse are not covered under any of our warranties. Instructions for care and maintenance can be found here on the site and are included with the purchase of every smoker and grill. The warranty only covers materials and labor (to be done at our facility in Willis, TX), and does not include any shipping or transportation cost associated with any needed repairs. The term "lifetime" is defined as a period not to exceed 10 years, and only applies to the original purchaser calculated from the date of purchase. Residential use is defined as 4-6 uses per month. Commercial use would include but is not limited to Restaurants, Hotels, Commercial Catering, Competition Cooking, Food Trucks, Apartments, and Rental Properties.
Do you offer financing or layaway plans?
Do you keep all of your items in stock?
We try to keep our fire pits, and accessories in stock, however inventory can fluctuate depending on demand. Smokers, grills, and trailer pits are most often built to order, which allows us to keep cost down and customize your pit to your specific needs. We do have most all the smokers and grills on display in our showroom including the add-on's and upgrades. Please call ahead to see what is currently available.
If I want to custom order a pit, how long does it take?
All orders are filled on a first come first serve basis, and
generally take 2-20 weeks depending on size and complexity of the project. Please call or check the website for the most current lead times. The lead times for each product will be listed on each individual products webpage.
Our Trailer Pits are In-Store Pick Up only and are typically ready for pick up in 10-14 weeks. Trailer Pit shipping is not available through the website. Please contact us directly if you need assistance separately shipping your trailer.
Do you build reverse flow smokers?
We do not do reverse flow because our tuning plates work better for several reasons:
- With reverse flow, the plate is fixed in place, making it hard or impossible to clean out grease underneath. Our tuning plates are removable, making cleaning a breeze.
- With our tuning plates, we can get the main chamber of our pits less than 5 degrees difference from one side to the other at the grate level. Despite their claims, when tested, reverse flow pits cannot come close to that kind of temperature balance from one side to the other. In fact, all they have done is move the hot spot from the fire box side to the opposite end.
- With reverse flow, the plate is typically welded or fixed in place, only giving you one option in temp control. Our adjustable tuning plates can be arranged in many ways, giving you even temps, hot and cold zones, etc. With our pits, you can cook at one temp across the grate, or at multiple temps across the grates at the same time, giving you the flexibility needed, depending on what you cook.
- Compared to our pits, reverse flow requires a much larger fire to maintain the same chamber cooking temp and you must add wood much more frequently with a reverse flow pit. On average reverse flow pits will use 30-50% more fuel.
- Reverse flow pits have a harder time maintaining a good draw, and as a result, can leave food tasting bitter if not careful especially when cooking below 275. Our pits draw good clean smoke from 180 all the way to 400 degrees.
Bottom line – for the best possible results and ease of use, we only build pits with our tuning plates.
Can I come and look at your pits before I decide to buy one?
Absolutely, but as mentioned above, we don't stock all items at any given time. We always have customers projects in different stages of completion so you can get an idea of the workmanship that goes into our products, and we have a showroom with some of the models on display. Even if we don't have the particular model you are interested in you are more than welcome to stop by our 10,000 sq/ft MFG shop to see what we have going on.
What type of materials are your pits made from?
Our pits are made from new steel pipe, new steel plate, and new stainless steel. We never build pits from used pipe or plate, and most certainly never build pits from used propane tanks. We believe that if your spending this much money on a pit, it should be made from the finest materials – not a re-purposed propane tank, or used pipe.
I don't see the size or type of pit I want on your site. Do you make other sizes and styles?
Yes! Bring us your design or ask us to help you with one that will fit your needs. We are a full service Fab Shop with CNC plasma, CAD Design, Press Brake, Powder Coating, Painting, as well as welding in steel, stainless steel, and aluminum. Contact us with your requests. We will also tell you if we think your custom project isn't feasible or will not work, as we believe honesty is the best policy and would rather guide you in the right direction, as opposed to selling you something that we know wont work.
Can we use your smokers inside or are they UL rated? Can your smokers be used in a commercial application?
No, our smokers are not UL rated for indoor use and should not be used indoors.
Yes, you can use our products in a commercial application. However, any installation should be done in accordance with local codes and ordinances, approved by your local fire marshall, and done outdoors.
Do you build gravity feed smokers?
We dont build gravity feed smokers for the simple fact that they dont work as well as our insulated smokers. They have a design flaw that lends them to being much less reliable and much more maintenance than our insulated cabinet smokers. The issue is "bridging" this is when the charcoal that's in the chute wedges itself and fails to fall down into the fire box resulting in the fire going out. Most manufactures claim that this problem has been resolved in their pits. Some builders switched to a round chute, others switched to a square chute. What they all have said though is that to prevent "bridging" you SHOULD NOT add wood to the charcoal chute. Instead they say you need to add the wood chunks directly to the fire box. Sounds okay except that the wood chunks burn up in about 30 minutes so if you want any smoke flavor at all you need to add wood about every 30 minutes. Now if I have to add wood every 30 minutes or so it sounds a lot more like a stick burner and not something that would be classified as a "set it and forget it" style pit. With my insulated smokers and their slide out fire boxes we can add enough fuel at once including all the wood you want to add to sustain the smokers for 20-30 hours at 225. This makes ours a true "set it and forget it" style smoker.
Shipping & Returns
Large Item Shipments?
A couple of the items we sell are to large for residential shipping. These items will be listed as "With Hold at Terminal Service" at checkout with no options for residential delivery. These large shipments listed as "With Hold at Terminal Service" must be picked up at the freight terminal or can be shipped to a business with forklift or loading dock for the same cost.
Do you have a cancellation policy?
Yes – all cancelled orders are subject to a 10% cancellation fee, and any custom orders already in production are subject to a 50% restocking fee (restocking fees will only apply to orders once we have begun fabrication). In order to process your cancellation Lone Star Grillz must receive your request for cancellation in writing. There are no refunds or cancellations on completed products or completed orders. Gift cards are non-refundable, all gift card sales are final.
What if my item arrives damaged?
If you have received an item that appears to have been damaged in transit-call or email us immediately: 936.344.6151 or email@example.com. We take every precaution to ensure your item arrives to you in pristine condition, however, in the event your item arrives damaged, it is important that you note it on the Bill of Lading before signing it. You must then call or email us immediately as time is of importance in filing a claim (please contact us if you need assistance with this). If the item is damaged beyond repair, refuse the shipment and DO NOT SIGN ANYTHING. Once it is back at our facility, we will either repair it or replace it. It is extremely important that any damage is noted on the Bill of Lading at delivery, otherwise this virtually eliminates any recourse with the carrier for a claim.
What if I need to return an item?
Please contact us to make arrangements if something needs to be returned. Once approved, we can make arrangements for return shipping. Returned items are subject to a 25% restocking fee, and shipping and handling are non-refundable. This applies only to stock/standard items. Custom orders cannot be returned unless damaged upon arrival (please see above for instructions on returning items damaged during shipping). Refunds (less shipping and handling and applicable restocking fee) will be applied once the item arrives at our location in its original condition.
Do you ship outside the USA?
There are many LSG smokers and grills all over the world however our shipping is limited to the US only. For shipments outside the US you would be responsible for arranging your own shipping including all customs and shipping documents (excluding a commercial invoice and certificate of origin, we will provide those). We also crate all shipments in OSB heat treated material, if your country requires something other than OSB your agent will be responsible for crating. We can arrange drop off in the US at any port terminal provide you have arranged the shipment beyond there. You can check with a local freight forwarder or freight broker to get a shipping quote.
Tips & Tricks
How should I clean and maintain my new grill or smoker?
- For all painted surfaces, you can use food grade mineral oil, or you can also use a spray cooking oil like Pam. Mineral oil wont get sticky on the outside like cooking oil will over time, both will do a equally good job protecting the outside painted surfaces from rust. A damp cloth can be used to wipe it down after applying the oil.
- For stainless steel surfaces, any "food safe" stainless steel cleaner will work.
- For food grates there are many schools of thought. Some prefer a sterile grate each and every time they cook and others never clean their food grates. A simple wire brushing from time to time will do fine, or even a pressure washer for those who like a little more thorough job.
- Lightly coat the outside with cleaning product and wipe clean. If you see any rust forming, a little extra cleaning product in that area will help stop it.
- Before starting your fire, the oil should be reapplied to the outside of the fire box, but not wiped off. Once the steel here gets hot, it will penetrate the steel and form a patina similar to cast iron cook wear, drastically reducing paint failure and rust on these surfaces (this is typically the first area on the smoker to rust due to the high temp sifts and expansion/contraction of the steel).
- It never hurts to reapply cooking oil to the grates before or after each use. This will protect from rust and create a non-stick surface.
- It is important to remove all ashes from the fire box and drain any water and fat from the water reservoir after each use.
- Before and after each use, it is recommend that you apply your preferred cooking oil spray (straight cooking oil – the same as you used to season the smoker – not your cleaning solution) to the inside of the fire box to prevent rust. This is a "must" if you want to prevent your fire box from burning out over time.
- Hinges must be oiled each and every time. The hinge has a hole in the top and any cooking oil will do. Just spray or drop a little in the hole each time to prevent rust and or binding over time.
**Please Note: Do not apply cleaning solution until after you have seasoned and cured your pit and used it a couple time to insure the paint is fully cured. Do not use any soap products, as they will leave residue on the grates, which will transfer to your food.
How do I tune my new smoker?
The perfect time to tune your pit is while you're seasoning it. You will have 2-8 plates with your pit depending on size.
- While standing in front of the pit, place the first plate all the way to the right, next to the fire box baffle.
- The second plate will have a 1/4"- 3/8" gap. The third plate will have a 1/2"- 3/4" gap. The fourth plate will have a 1"- 1 1/2" gap. Any additional plates will roughly double the space of the plate before it. If you have a vertical offset or offset cabinet, your first gap will be 3/4", and the second gap will be twice that size. If you have a third plate it will double that of the second gap.
- Wait about 2 hours after starting your fire to make sure everything has heated up and evened out.
- Open both doors and check both gauges you placed inside. If it's hotter on the fire box side, your gaps are too big, if its cooler on the fire box side your gaps are too small.
- Make very small adjustments accordingly, and wait about 45 mins before checking again. If necessary, repeat until both sides are even.
- Using water in the bottom of the pit will help in further tuning of the pit, and will even the temp in the chamber not only left to right, but also top to bottom (top will still be hotter than the bottom rack since heat rises).
- Once you have the plates where you like them, it is helpful to mark their position with an engraver, chisel, screw driver, etc. This way when you take them out to clean, grill, or set the pit up for multiple temp zones, you will know where they go back without repeating the tuning process.
*Bonus tip: You can also slide all the plates together to the fire box side, which will give you a cooler zone near the fire box. This side will receive less smoke, which is perfect for delicate items like fish. Remove the plates completely and you will have multiple temp zones, which you can cook at simultaneously.
How do I season my new smoker?
You can use any type of cooking oil, lard or cooking fat (Pam is the simplest way to do this since it comes in a spray can). Simply wipe or spray the entire inside or your new pit or grill, coating everything on the inside (nothing on the outside) including the inside of the fire box. Start a small fire with wood or charcoal, and do not exceed 250 degrees on your temp gauge during the seasoning process (225 degrees is better). Let this go for 3-6 hours.
**Please Note: It is very important not to go above 250 degrees during seasoning, because even though we use high temp paint, the paint must be heat cured before it reaches its full temperature resistant properties and can blister if it is heated too high before curing properly. Do not use a charcoal basket or gas assist during the seasoning process. Do not set anything on top of the smoker or fire box while seasoning the smoker (do not preheat logs on top of the fire box until after the paint is cured).